arrow--left iconarrow--right iconcall iconcaret--down iconcart-bag iconchat icondropdown iconemail iconfacebook--no-outline iconfacebook iconfavorites iconinformation iconinstagram--filled iconinstagram iconminus iconpinterest iconplay iconplus iconreplenish iconsearch iconthumbs-down--filled iconthumbs-down iconthumbs-up--filled iconthumbs-up icontiktok icontwitter iconx iconyoutube--wordmark iconyoutube icon
05.13 - 05.20 Online Exclusive - 520 Hero Sets Up to 33% OFF
Learn More
Enjoy 15% OFF UPON FIRST PURCHASE OF $500​ | Code 【 NEW 】​
Learn More
Upon net purchase of HK$780​ Get Mega Soothing 4-pc Essentials Set (value HK$126)​ | Code 【 OR10 】​
Learn More
Upon net purchase of HK$1,080​ Get Moisturizing 5-pc Essentials Set (value HK$360)​ | Code 【 OR10 】​
Learn More
FREE SHIPPING on all orders
Customer Service Returns
    Enjoy 15% OFF UPON FIRST PURCHASE OF $500
    Code 【 NEW 】
    Stores
    Sign in
    My account
    My bag 0
Navigation
BESTSELLERS
GIFTS
OFFERS
MORE
New
Holiday Sets & Gifts
Offers
Best Sellers
DR. WEIL FOR ORIGINS™
Soothing Treatment Lotion
PLANTSCRIPTION™
Multi-Powered Youth Serum
MAKE A DIFFERENCE™ PLUS
Rejuvenating Treatment
CHECKS AND BALANCES™
Frothy Face Wash
ALL BEST SELLING SKINCARE
Masks, Serums, Lotions & More
Skincare
Our Hydration Boosting #1
Mega-Mushroom Treatment Lotion
Shop Now

Trending

Bestsellers

Gift Sets

Masks

Offers

By Category

Cleansers

Treatment Lotions & Toners

Masks

Eye Care

Serums

Moisturizers

Sunscreen

Mask 101

By Collection

Youthtopia™

Dr. Weil Mega-Mushroom™

Plantscription™

Clear Improvement™

GinZing™

Original Skin™

Make A Difference™

Bath & Body
OUR MOST MESMERIZING AROMA
Shop Now

By Category

Best Sellers

Creams, Lotions and Oils

Body Washes & Scrubs

Hand + Foot Care

Aromatherapy

Body Care for Men

Peace of Mind™

Plantfusion™

Skin Services
DISCOVER MUSHROOMS
Learn More

Help Me Choose

Mask Finder

Mask 101

Skin Expert Sessions

1-1 Virtual Appointments

In-Store Appointments

Well Series

Mushroom 101

Tech Neck Solutions

About
two girls hugging in do good tshirts outdoors
Our Values
hands in the dirt with a small spruce coming from the soil
Tree Planting
Ingredients
Ingredients
Rewards
Are you Looking For:

    Popular Product Searches

    • Plantscription
    • GinZing
    • Dr. Weil Mega Mushroom
    • Masks
    • Moisturizer

    Popular Customer Service Questions

    • Where is my order?
    • Purchase History
    • Returns & Exchanges
    • Shipping Information
    • FAQs

    Not found
      Enjoy 15% OFF UPON FIRST PURCHASE OF $500
      Code 【 NEW 】
      Stores
      Sign in
      My account
      My bag 0
    Navigation
    BESTSELLERS
    GIFTS
    OFFERS
    MORE
    New
    Holiday Sets & Gifts
    Offers
    Best Sellers
    DR. WEIL FOR ORIGINS™
    Soothing Treatment Lotion
    PLANTSCRIPTION™
    Multi-Powered Youth Serum
    MAKE A DIFFERENCE™ PLUS
    Rejuvenating Treatment
    CHECKS AND BALANCES™
    Frothy Face Wash
    ALL BEST SELLING SKINCARE
    Masks, Serums, Lotions & More
    Skincare
    Our Hydration Boosting #1
    Mega-Mushroom Treatment Lotion
    Shop Now

    Trending

    Bestsellers

    Gift Sets

    Masks

    Offers

    By Category

    Cleansers

    Treatment Lotions & Toners

    Masks

    Eye Care

    Serums

    Moisturizers

    Sunscreen

    Mask 101

    By Collection

    Youthtopia™

    Dr. Weil Mega-Mushroom™

    Plantscription™

    Clear Improvement™

    GinZing™

    Original Skin™

    Make A Difference™

    Bath & Body
    OUR MOST MESMERIZING AROMA
    Shop Now

    By Category

    Best Sellers

    Creams, Lotions and Oils

    Body Washes & Scrubs

    Hand + Foot Care

    Aromatherapy

    Body Care for Men

    Peace of Mind™

    Plantfusion™

    Skin Services
    DISCOVER MUSHROOMS
    Learn More

    Help Me Choose

    Mask Finder

    Mask 101

    Skin Expert Sessions

    1-1 Virtual Appointments

    In-Store Appointments

    Well Series

    Mushroom 101

    Tech Neck Solutions

    About
    two girls hugging in do good tshirts outdoors
    Our Values
    hands in the dirt with a small spruce coming from the soil
    Tree Planting
    Ingredients
    Ingredients
    Rewards
    Are you Looking For:

      Popular Product Searches

      • Plantscription
      • GinZing
      • Dr. Weil Mega Mushroom
      • Masks
      • Moisturizer

      Popular Customer Service Questions

      • Where is my order?
      • Purchase History
      • Returns & Exchanges
      • Shipping Information
      • FAQs

      Not found

      Returns

      The Return Policy

      The Return Policy

      We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.(P.S. All return and exchange are not included limited edition, gift packaging and engraved products.) Please ship the product within 7 business days once the Consumer Care Center receives your notification.

      The return product(s) must be unopened and in its original packaging. Products opened or used are not accepted for returns. If the return is requested based on personal reason, the postal/shipping fee shall be borne by the customer. In that case, the returned products must be wrapped in a proper package and sent back to the specified address.

      Refunds and exchanges will be processed within 10 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original credit card used.

      We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.

      The Return Process

      1. Contact our Consumer care center
      Please reach our Consumer care center and state out your return request. Our Consumer Care Advisor will request for the following information for verification:

      • Order number
      • Purchasing date
      • Product name and qty which need to be refunded
      • Photo of return product
      • Reason for refund

      If request is being accepted, our Consumer care advisor will appoint our assigned courier service provider to collect the returned order. Please communicate with ourConsumer care advisor for your available pick-up time.The return product(s) must be unopened and in its original packaging. Products opened or used are not accepted for returns. If the return is requested based on personal reason, the postal/shipping fee shall be borne by the customer. In that case, the returned products must be wrapped in a proper package and sent back to the specified address.

      2. Pack the item(s)
      Carefully pack the items into the box and include the original receipt or packing slip.
      Please make sure that all returned products must be unopened and returned in its original packaging, with all the accessories and inserts, unless the product is damaged or defective. In case of damaged, defective, or incorrect items, please contact our Consumer care advisor immediately.

      3. Return confirmation
      Upon the arrival of the returned product(s), we will check if the product(s) meets the requirements of returns and refunds. Please allow 7 business days for the Refund process after approval. You may refer to MY ACCOUNT for the status update.

      4. Receive a refund
      Please allow 7 business days for the Refund process after approval. Your refund will be credited to the original form of payment. Shipping fees or gift wrap is non-refundable.
      The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

      5. Exchange
      We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 14 business days from delivery.(P.S. All return and exchange are not included limited edition, gift packaging and engraved products.)
      Please ship the product within 7 business days once the Consumer Care Center receives your notification. Exchanges item will be shipped within 10 business days upon receipt.

      • Contact Us

      • Shopping

        • Shopping Online
        • View Cart
        • Deleting Items from Your Shopping Cart
        • Optimal Browser Settings
        • Internet Browser Requirements
        • Security Online
        • Item Availability
      • ORDERS

        • Processing
        • Maximum Purchase Policy
        • Order Status
        • Order Cancellations
        • Find a Missing Package
      • Shipping

        • Shipping options
        • Standard Service (Hong Kong, SAR of China and Macau, SAR of China)
        • Shipment tracking/ change of shipping address
        • SF Express Locker
      • PAYMENT

        • Payment Options
      • RETURNS

        • The Return Policy
      • FAQs

        • Returns
        • Orders and Purchases
        • Our Products
        • Privacy Policy
        • Terms & Conditions

       

      call us

      Mon-Fri, 9am to 6pm

      31014920

      Email us

      Email your enquiry anytime for assistance

      Email us

      Chat Live

      Store Locator

      Find your nearest store location here

       

      Learn more

       

      CONTACT US

        ABOUT US

        • Origins Mission
        • My Origins Club
        • Student Discount

        Need Help?

        • Track My Order
        • Contact Us
        • FAQs
        • Store Locator

        Customer Service

        • Order Status
        • Return & Exchanges
        • Shipping Information
        • FAQs
        • Book Your Mini Facial

        Your Account

        • My Account
        • Order Status
        • Canada
        • China Mainland
        • Denmark
        • Germany
        • Korea
        • Malaysia
        • Philippines
        • Singapore
        • Taiwan, China
        • Thailand
        • United Kingdom
        • United States
        • 繁中
        • EN
        • Privacy Policy
        • Origins (Hong Kong) membership program Terms and Conditions
        • Manage Cookies
        Copyright Origins Natural Resources, Inc.